Team Leader

Key Responsibilities

Allocate work orders to technicians based on workload, skills, and operational priorities. Monitor technicians' productivity, attendance, and accurate clocking of individual work operations. Ensure repairs are completed within agreed timelines without compromising quality. Coordinate with Service Advisors to clarify work orders, communicate repair requirements, and ensure smooth workshop operations.

Provide hands-on technical support, guidance, coaching, and mentoring to technicians. Investigate repeat repairs and customer concerns, conducting inspections, road tests, and diagnostic assessments where required. Ensure technicians follow manufacturer repair procedures, workshop manuals, and appropriate tool-use guidelines.

Translate customer concerns into clear and accurate technical work instructions. Liaise with the manufacturer for technical assistance and required reporting. Monitor repair quality, conduct quality checks where authorized, and ensure all work performed and defects identified are accurately documented. Report quality concerns, tooling requirements, resource constraints, and lost time to the Workshop Manager promptly.

Promote workplace safety, environmental compliance, and the protection of customers' vehicles and property. Support Service Advisors with initial diagnostics and vehicle handovers when required. Maintain an organized and disciplined working environment to maximize workshop efficiency and minimize downtime.

Qualifications

& Experience Bachelor's degree or Diploma in Automotive, Mechanical Engineering, or a related technical field. Minimum 4 years of relevant automotive workshop experience, preferably as a qualified technician with leadership responsibilities. Relevant technical certifications or professional qualifications are required.

Strong technical knowledge of vehicle diagnostics, repair procedures, and workshop operations. Ability to lead and support technicians while working independently with minimal supervision. Strong organizational and prioritization skills, with the ability to balance productivity and repair quality. Excellent verbal and written communication skills.

Fair-minded, positive, and professional attitude with strong problem-solving abilities. Computer literacy and proficiency in Microsoft Office and workshop management systems. Valid driving licence. Why Join Ali & Sons? Established Automotive Group: Become part of a well-established UAE organization representing recognized automotive brands.

Professional Development: Enhance your technical expertise and leadership capabilities in a professional workshop environment. Collaborative Team Culture: Work alongside experienced automotive professionals committed to quality and customer satisfaction. Career Growth: Build your career through hands-on leadership experience and opportunities for continued development.

Operational Excellence: Make a meaningful contribution to workshop productivity, service quality, and customer experience.