Office Manager (Family Support Services)

Job Title: Office Manager Status: Non-Exempt Salary: $22.52 per hour Location: Poughkeepsie, NY Schedule: Mon-Fri, 9am-5pm, 35 hours per week Reports to: Director of Family Support Services Function: This position reports directly to the Director of Family Support Services and is responsible for providing administrative support to the Dutchess County Family Education Program, Orange County Family Education Program and Youth Services.

The position requires the performance of various program support activities in addition to more routine clerical work. This position interacts with internal staff, property management staff, and/or people in the community to provide detailed information regarding services. This position enthusiastically supports, practices, and communicates the agency’s Mission and Statement of Values.

Qualifications

Associate’s degree and one (1) year of full-time general office work experience OR High school diploma or possession of a high school equivalency diploma and two years of full-time general and administrative office work experience.

Job Responsibilities

Program Responsibilities Act as a knowledgeable resource for a specific program, independently performing associated work activities. Adapt to changes in regulations and modify existing systems related to office paperwork processing. Communicate with staff, vendors, and the public regarding program events and changes.

Monitor activity and oversee supply and equipment purchases within budgets. Utilize software packages for word processing, spreadsheets, and database management. Implement supervisory practices such as scheduling, organizing workflow, and problem-solving. Operate office equipment accurately and efficiently. Carry out daily program functions independently.

Assist in onboarding new staff and introduce office procedures and program processes. Foster collaborative relationships with vendors, property managers, maintenance staff, and community partners. General Responsibilities Serve as a resource in the specialized program area for staff, clients, and community members. Provide clerical support to the Dutchess and Orange Coordinators, Youth Services Social Worker, and Director of Family Programs.

Coordinate calendars and scheduling for the Director of Family Programs. Handle reception tasks, including greeting and directing clients in person and over the phone. Manage maintenance needs, security system, leases, snow plowing, and printers. Assist in coordinating IT needs, such as phones, computers, and printers.

Track and order office equipment, supplies, and program materials. Schedule trainings, arrange travel accommodations, schedule client transportation, and maintain accurate transportation records. Manage mail collection and distribution. Assist in managing purchasing processes, such as completing purchase orders, petty cash and credit card consolidations.

Complete case filing for programs, such as client and program documentation in organized and effective manner. Assist in completing outcome reports through data collection and organization. Complete work and reporting functions in a timely manner. Demonstrate problem-solving skills and strategic thinking. Build relationships and work collaboratively with others.

Maintain computer literacy and possess strong communication skills. Exhibit innovative thinking, sound judgment, and excellent time management. Coordinate office equipment and furniture movement. Other duties as assigned. Skills & Abilities: Computer literacy Strategic thinking Organizational skills Client focused Time management Communication skills Innovative thinker and solution-oriented Sound judgement We value flexibility and support in our work environment and offer a wide variety or competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our benefits packages include: Benefits: Medical, dental, and vision coverage. 403(b) retirement plan with employer match up to 5%. Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.

Group term life and long-term disability insurance. Supplemental life insurance & accidental death and dismemberment coverage (AD&D). Supplemental insurance through Aflac. Employee assistance program (EAP). Pet insurance. Our Mission: To support people, strengthen families and nurture safer healthier communities. Our Values: Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable. Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge. Diversity – Promoting a vision of community comprised of wide-ranging assets. Respect – Treating all individuals with dignity and without judgement. Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness. Quality – Aspiring for excellence in every aspect of our work. Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.

org. Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment. Must be authorized to work in the United States without work sponsorship.