Automotive Service Manager

Automotive Service Manager

We are looking for an experienced, hands-on Automotive Service Manager to lead our service drive. This is a working management position, not a Fixed Operations Director role.

The ideal candidate has a strong background as a Service Advisor, experience training and developing employees, and the ability to lead by example while actively working with customers.

Responsibilities

• Write repair orders, assist customers, and recommend needed maintenance and repairs.
• Train, coach, and develop Service Advisors to improve sales and customer satisfaction.
• Manage daily service drive operations and workflow.
• Monitor advisor performance, productivity, and sales.
• Ensure consistent customer communication and follow-up.
• Work closely with technicians and parts to keep repairs moving efficiently.
• Resolve customer concerns and maintain high customer satisfaction.
• Lead by example and hold the team accountable.

Qualifications

• Previous automotive Service Advisor experience required.
• Experience training and coaching Service Advisors required.
• Strong sales, leadership, and customer service skills.
• Knowledge of dealership service operations.
• Organized, self-motivated, and comfortable working alongside the team.
• Previous Service Manager or Assistant Service Manager experience preferred.

Compensation & Benefits

• Salary plus commission.
• $80,000–$100,000+ annual earning potential based on performance.
• Health and dental insurance.
• Employer-paid life and long-term disability insurance.
• Paid time off.
• Opportunity for advancement.

We're looking for someone who can lead a team, develop strong advisors, and isn't afraid to jump in and write repair orders.