Seasonal Airport & Seaport Representative

Seasonal Airport/Seaport Representative – St. James Travel and Tours As a vital member of our front-line team, you will be responsible for delivering exceptional service to our clients during their arrival and departure at the airport and/or seaport. Your main duties include providing professional meet and greet services, coordinating with internal and external teams, and ensuring a seamless, welcoming experience aligned with the high standards of St.

James Travel & Tours and Five Star Fast Track.

Job Responsibilities

This will include, but not be necessarily limited to, and in no particular order of priority: Proactive, customer-friendly approach to providing Meet & Greet Services and Representation services for St. James Travel and Tours & Five Star Fast Track clients Ensure delivery of Welcome Packages and other documentations to the guests on arrival Ensure that all guests are met and assisted at the airport on arrival and departure in order to provide a personalized service Escort guests to the Transportation Manager / Dispatcher for their transfer Ensuring you are prepared for any special requests, VIP arrivals including the distribution of bottled water & cold towels to guests where required Reporting any incidents, aiding guests with missing luggage, relaying anything reported by guests on arrival to the Operations Manager Airport Services Completion of all necessary paperwork and daily reports in a timely manner Proactive reporting on client issues and concerns Monitor flight arrival & departure times and ensure you update the team Assist in ensuring signage, airport set up are in place and the cupboard remains in order at all times Ensure correct signage is used for the relevant operator for meet & greet Assist with the setup and maintenance of signage, airport meet & greet areas, and ensure all airport cupboards and supplies are well organized.

Report any incidents or guest feedback to the Operations Manager Airport Services, Senior Transport Logistics Manager and Transportation Manager promptly Resolution of customer complaints and problems as far as possible Be available for flexible scheduling, including weekends, holidays, and early morning or late-night shifts, as per flight schedules Maintenance and enhancement of St.

James Travel & Tours service standards and reputation as a leading Caribbean DMC All Team Members are expected to develop and introduce (in consultation with Management) procedures and processes to improve department efficiency Maintain good working relationships with airline, airport, seaport personnel, immigration, and customs officials under management guidance.

Follow all airport/seaport and company security protocols and safety procedures at all times. Communicate to Management team, Operation Manager Airport Services and/or Transportation Manager any issues or concerns with the regards to Airport and Seaport operations Ensure delivery of a high level of service and most of all, maintain a spirit of team work among all team members Maintenance and enhancement of St.

James Travel & Tours service standards and reputation as a leading Caribbean DMC Qualifications & Experience: Previous experience in a customer-facing role, preferably in tourism, hospitality, or airport/seaport services Knowledge of airport and/or seaport operations is an advantage Must own a reliable vehicle and hold a valid driver’s license Ability to work flexible hours, including weekends, holidays, and early mornings or late nights Strong verbal and written communication skills in English Physcially able to stand for prolonged durations as required by the role Proficiency with basic technology (e.

g., smartphones, messaging apps, email) Key Competencies: Customer Service: Warm, professional, and guest-focused Communication: Clear and courteous, both spoken and written Problem-Solving: Quick-thinking and calm under pressure Attention to Detail: Accurate with documents and logistics Teamwork: Cooperative and supportive of colleagues Time Management: Punctual and organized Adaptability: Flexible with changing schedules and needs Professionalism: Polished, discreet, and composed Initiative: Proactive and self-motivated Cultural Sensitivity: Respectful of all backgrounds