Seasonal Administrative Assistant - Cruise Department

Seasonal Administrative Assistant – Cruise Department Role Summary: Provide essential administrative support to the Cruise Department in relation to shore excursions and ground handling operations, ensuring smooth coordination between cruise line partners, vendors, and internal staff.

Key Responsibilities

Support the Cruise Department with administrative tasks related to cruise calls, excursions, and ground handling logistics Assist with Seaport and Airport operations for the Cruise Department Assist with Dispatch at Seaport, Airport and other locations Assist with Hospitality Desk duties Maintain and update cruise call schedules, allotments, excursion manifests, and vendor booking records Prepare and distribute welcome packs, tour documents, dispatch sheets, staff rosters and daily operational reports for port days Assist in the preparation of proposals, itineraries, and excursion descriptions for cruise partners Ensure timely communication and reconfirmations with suppliers, guides, transport providers, and tour staff Organize and maintain accurate records for invoicing, tour reconciliations, and operational reports Prepare invoices to cruise line clients Provide support with incident reporting and follow-up documentation Handle phone calls and email inquiries from cruise lines, guests, and partners professionally Assist with onboarding materials and scheduling for seasonal staff and freelancers Maintain confidentiality of partner agreements, pricing, and guest data Perform other related duties as assigned to support the team or department as well as the Ground Handling Team during down time