Abbey Marshal (Saturdays only)

If you are an enthusiastic, customer-focused individual who enjoys working in a fast-paced environment, we invite you to join Westminster Abbey’s Visitor Experience team. Working with us, you will be helping to provide a warm and friendly welcome to all worshippers and visitors to the Abbey. You will have a positive and flexible approach, and be able to show evidence of a commitment to delivering great customer service and of anticipating and responding to visitor needs.

You should also be able to work effectively under pressure and to take and follow instructions. This role is fixed term until 31 March 2027. Working Hours This is a Saturdays only role, 8 hours per week, and the full time equivalent hours are 40 hours per week. Onsite Arrangements As a working church and a major visitor attraction, being present on site allows our teams to deliver exceptional experiences and maintain the unique atmosphere of the Abbey.

Working on site each day is the default expectation for all staff to promote collaboration and connection. Annual Holidays The full-time holiday entitlement is 33 days per annum, including recognised public holidays. Training On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.

Pension Scheme and Life Assurance All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria.

All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme. Season Ticket Loan A season ticket loan is offered after completion of the probationary period, repayable over 10 months. Safeguarding Westminster Abbey is committed to the safeguarding of children, young people and adults at risk.

To prevent them from harm, we undertake appropriate checks (including the relevant level of criminal record check) on staff and volunteers and require them to complete relevant safeguarding training. This post requires a basic level criminal record check.