Dispatcher

Purpose (Objective): Responsible for the daily scheduling of client samples pick-ups and deliveries. This individual provides personalized support and quality service to the clients of the laboratory. Main activities: ● Arrange work schedule of the courier routes to ensure that all clients’ samples are picked up and accounted for in a safe and timely manner.

● Verify that the courier logs are documented correctly and no data obliteration is present. Ensure that all cooler temperatures and sample temperatures are recorded properly. ● Schedule incoming client requests for sample pick-ups. Identify their requirements for time and place of pick-up and any supplies needed. ● Educate and train courier personnel on correct sample handling and storage of different sample matrix during transport, as well as correct procedure of sample hand-off to sample receiving personnel.

● Maintain courier route sheets and route books to ensure all information is current and up to date. ● Maintain courier-training files and ensure that all couriers have been trained to and completed IMS Weighers and Samplers license. ● Help coordinate, track, and maintain special sampling programs. ● Assist couriers with routing and needed materials.

Pick up samples as needed. ● Maintain inventory of sampling supplies. ● Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities. ● Support corporate quality and continuous improvement process. ● Perform other related duties as needed. Communication: Internal Interlocutors : ● Frequent contact with the supervisors of other departments is necessary to solve difficulties and ensure accurate and timely sample receipt.

● Frequent contact with laboratory management to determine solutions to problems. External Interlocutors : Frequent contact with the client is necessary to provide sample receipt information and driver pick up requirements.