Customer Care Manager - State Farm Agent Team Member

You May Be a Great Fit as a Customer Care Manager at Kathy Miller/Roger Kruel State Farm Agency if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• You're able to do several tasks at one time, completely and accurately.
• You're a Team member that takes accountability and being a part of a team that works together to succeed. Location Address: 201 W Maple St (Rt

1. New Lenox, IL. 60451 At the Kathy Miller/Roger Kruel State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. You will work with other team members and by yourself to ensure our clients are taken care of promptly, accurately, and with the same compassion you would expect. We are needing someone that has initiative, pride in work well done, can take direction when needed, and be a self-starter. If you are all these things, you are the person we are looking for!

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agency manager.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support a must.
• Minimum 2 years office experience a must
• Obtain state insurance licenses before starting our agency.