In-person IT New Hire Orientation Technician

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The In-person IT New Hire Orientation Technician will work with Training Subject Matter Experts, prepare equipment, create accounts, and provide data access for new hire orientation classes based on information in the system access forms. Assist with and/or participate in new hire orientation classes. Provide technical support before, during and after new hire orientation classes.

This position requires two to five years of IT support/Help Desk experience in a user-oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment. In-person Stoughton, MA office location $25 an hour Two to five years of IT support/Help Desk Associate degree or equivalent experience Travel required as needed Essential Functions Configure user equipment, set up user accounts and provide data access for new hires based on information in their system access form.

Assist and participate in new hire classes Performs diagnostic tests, modifies or repairs hardware to the board or component level. Works with users to evaluate and solve technical issues, by phone or onsite before, during and after new hire classes. Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.

Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes. Maintains a lot of completed work using an incident-tracking application. Produces support documentation. Plans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meets all job-related responsibilities with limited supervision.

Works with various departments to continually improve efficiency and workflows using new technologies. Other duties assigned by the IT Manager as required. Competencies Organized with attention to detail. Excellent analytical, logical thinking, and problem-solving skills. Excellent verbal and written communication skills.

Experience with information technology procedures and practices. Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and industry. Proficient with Microsoft Office Suite or related software. Professional, friendly & understanding personality Ability to work independently while functioning effectively as a team member Ability to work independently, self-motivator with the ability to plan and initiate.

Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory. Preferred Experience Two to five years of IT support/Help Desk experience in a user-oriented environment. Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Required Education Associate degree or equivalent experience with High Schol Diploma/equivalent required. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to lift 25 pounds While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel Travel is required for this position as needed. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Work/Life Balance Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness

• Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.