Application Support Engineer

● Performing analyses on software application functionality and suggesting improvements. ● Ensuring effective front-end and back-end functionality of applications. ● Advanced proficiency in determining the causes of application errors and repairing them. ● Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.

● Providing front-end support to clients and colleagues in other departments. ● Diagnose and troubleshoot technical issues, including account setup and network configuration ● Talk clients through a series of actions, either via phone, email tickets, or chat, until they’ve solved a technical issue ● Customer application administration; Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.

● React to High Severity issues and technical situations that require immediate attention. ● Work with multiple teams for successful resolution of issues and incidents. ● Open to flexible working conditions including after-hours scheduled application maintenance and support Requirements ●A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.

● Work with application developers to understand, document, and resolve software issues ● Proven work experience as a Technical Support Engineer, Web Application Support Engineer, IT Help Desk Technician, or similar role ● Good understanding of computer systems, mobile devices, and other tech products ● Ability to manage code migration, document configuration changes, and monitor performance.