Market Operations Director

Job Description The Market Operations Director plays a critical leadership role in driving operational excellence and performance across the market. This position is responsible for overseeing all aspects of market operations, ensuring that care teams are supported, efficient, and aligned with Duo Health’s mission to improve patient outcomes.

The Market Operations Director serves as a strategic partner and member of the senior leadership team, guiding local operations, managing clinical and non-clinical teams, and executing initiatives that enhance quality, efficiency, and patient outcomes. This role requires a hands-on, solutions-oriented leader who thrives in a dynamic environment and is passionate about building high-performing teams that deliver exceptional care.

Duties and Responsibilities

Oversee significant share of market management responsibilities across the market, ensuring clinical and operational excellence. Partner with senior leadership to define priorities, set performance targets, and drive progress toward organizational goals. Provide day-to-day supervision and support to Care Navigators, Social Workers and Renal Care Managers.

Provides support to Advanced Practice Providers as directed by the Market President. Lead, mentor, and coach a high-performing team while fostering a culture of accountability, collaboration, and continuous growth. Manage workforce planning, staffing, and budgeting to align resources with business needs and performance objectives.

Identify and execute opportunities to enhance efficiency, care quality, and patient satisfaction within the market. Build and maintain strong relationships with local providers and community partners Ensure tight adherence to corporate standards (clinical, operational, financial, brand and experience) Collaborate with corporate leadership on performance improvement activities: medical expense, engagement, BOI, patient and care team experience Develop and leverage KPIs and market dashboards to monitor outcomes, identify trends, and guide decision-making Requirements Must live within geographic market Ability to travel (driving within local market) up to 50% of the time 10+ years in senior leadership managing health care clinical operations in a market Experience with value-based care Experience with in-home models of care Experience leading, mentoring, and developing high-performing teams Medical group experience preferred; renal experience preferred, but not necessary Working for Duo Competitive medical, dental and vision plans Paid parental leave Access to free wellness & personal development courses 401k plan with company matching Paid holidays and unlimited PTO A mission-driven approach to each and everything that we do, with an overall goal to improve health equity and health outcomes.