Membership Coordinator

NuSpine Chiropractic, one of the country’s leading healthcare companies, is seeking a part-time Membership Coordinator. This position requires applicants who want to work for a growing, national company with multiple locations throughout the valley. Every day, we assist people of all ages achieve their healthiest, pain-free life as possible.

NuSpine offers private, personalized care in an efficient and affordable environment.

Qualifications

You will be considered an ideal candidate if you have: An interest in gaining or already have excellent customer service experience. Previous sales experience with strong sales skills. A desire to be part of the patients’ healing journey. A motivation to be part of a fun, dynamic and growing national healthcare company.

Required skills

Social verbal and written communication skills. Functional computer skills required, including MS Office programs. High school diploma. Primary Job Expectations: The Membership Coordinator executes the new patient experience from the day they inquire about services through their continued months of care. The main objective: generate new patient leads, convert patient leads to new patients, maintain patient memberships and build patient relationships.

Additional responsibilities include: Establishes and maintains effective retention of patients. Conducts telephone inquiries/follow-up calls/texts and emails to all leads. Conducts follow-up calls to new plan/package holders at 7- and 21-day marks. Keeps leads organized in spreadsheets and tracks all points of contact.

Generates leads through community events such as health fairs, lunch and learns, pop-ups, etc. Books leads for initial exam appointments. Sends appointment reminders 24 hours prior to appointment. Knowledgeable about NuSpine and chiropractic and able to answer all FAQs. Able to explain we are a private pay clinic and the use of third-party financers is not allowed Ability to sell the competitive advantages of NuSpine.

Must know the pricing options and plans. Displays great customer service. Leverage social media accounts in tandem with corporate to generate and contact leads.

Benefits

Bonuses for new leads, leads converted to memberships and ongoing referral program. Potential for quarterly bonuses based on overall clinic performance.