Front of House Supervisor - Village

Job Summary

The Village Front of House Supervisor is responsible for day-to-day front of house operations and supervision of the restaurants and bars in the Bear Valley Mountain Resort village. This comprises of SkyHigh Pizza Bar, Creekside Bistro & Grizzly Bar.

Responsibilities

include, server/bartender staff scheduling & oversight, alcohol management, inventory, ordering and assisting with event operations. Job Duties and Responsibilities This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future.

We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response. Supervise Village front of house team including; assist with general recruiting, scheduling, training, and disciplinary action when needed.

Help oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained. Responsible for daily deposits, and the correct operation of the POS systems. Balancing of all daily and nightly cash drawers, tip pay outs and POS. Ordering, inventory and maintenance of par levels for front of house and bar items used within the venues including alcohol, and related bar goods, in partnership with back of house personel.

Providing excellent customer service to guests and excellent leadership to employees. Enforce and monitor all health, safety, and sanitation standards in their area. Assist in special events with the Kitchen Managers. Handle guest complaints according to provided guidelines. Work closely with the Kitchen Manager and other employees to provide a seamless experience.

Other tasks as assigned. Skills and Competencies Previous FOH experience required, in a supervisory role is preferred. Excellent customer service and interpersonal skills. Organized and capable of multi-tasking with attention to detail. Knowledge of Microsoft applications including word and excel. Ability to be on feet for several hours at a time Experience using POS systems Californian, food handler’s permit and RBST required.

Familiar with beverage inventory, security, documentation and monitoring of liquor transfers to various venues. Work Schedules Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees. When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays.

During busy periods – especially the holiday periods in December and the months of January and February – you may be expected to work six (6) days a week. You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy road.

Working Conditions At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures. Uniforms A professional appearance at Bear Valley is required. Please wear your name tag and uniform at all times during your scheduled shift.

We will provide most of the uniform for you to do your job. This uniform is for work hours ONLY, no exceptions. You will be required to provide some items as part of your job. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.

… The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.