Help Desk / Desktop Support Technician (Tier 1)

About the opportunity Ser. Ky Consulting is building a pipeline of Help Desk / Desktop Support Technicians (Tier 1) for upcoming contract and contract-to-hire assignments with clients across the United States. Assignments may be on-site, hybrid, or remote depending on the client. Apply once and our recruiters will match you to openings that fit your skills, location, and schedule as they come in.

This is a strong entry point into a growing IT career.

What you will do

Answer and resolve help desk tickets by phone, email, chat, and in person Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals Support Microsoft 365 (Outlook, Teams, OneDrive) and reset passwords and accounts in Active Directory Set up, image, and deploy new computers and equipment for new hires Document every issue and fix clearly in the ticketing system Escalate complex issues to Tier 2 / network teams with complete notes Assignment details Type: Contract and contract-to-hire Location: Multiple locations across the U.

S.; on-site, hybrid, and remote assignments Pay: typically $20–$26 per hour, based on experience and local market Schedule: Full-time, weekday business hours (some assignments may include evening or weekend coverage) Requirements What you need 1–3 years of help desk, desktop support, or IT customer service experience (internships and military IT count) Solid troubleshooting skills on Windows 10/11 and Microsoft 365 Basic understanding of Active Directory, networking (IP, DNS, Wi-Fi), and printers Clear, patient communication with non-technical users Reliable transportation for on-site roles, or a quiet workspace and reliable internet for remote roles; ability to lift up to 25 lbs for on-site work Ability to pass a background check (and drug screen if the client requires it) Nice to have CompTIA A+, Network+, or Google IT Support certificate Experience with Service.

Now, Zendesk, Freshservice, or similar ticketing tools Exposure to Intune, Azure AD / Entra ID, or remote support tools Benefits Why Ser. Ky Weekly or bi-weekly pay with direct deposit A recruiter who knows you by name and keeps you updated Access to more IT and tech roles as you grow your skills Apply once — we'll match you to future openings that fit