Senior Associate - Freight Forwarding

Ocean Import Operations Senior Associate Location: Irving, TX Job Type: Full-time Position Overview We are seeking a detail-oriented and experienced Ocean Import Operations Senior Associate (experienced or non-experienced operators welcome) to join our dynamic logistics team in Irving, TX. The ideal candidate will have a strong background in ocean freight forwarding operations, excellent communication skills, and the ability to manage complex shipments efficiently.

This critical role ensures smooth end-to-end import and export processes while maintaining strong relationships with carriers, vendors, and internal teams.

Key Responsibilities

Manage, coordinate, and effectively schedule bookings for simple and complex ocean/air import and export shipments from origin to destination, ensuring timely and accurate delivery. Comprehend and execute the full range of freight forwarding services, including order management, movement scheduling, monitor and control services, and cost optimization.

Documentation & Compliance: Prepare and review shipping and import/export documentation, including bills of lading, customs paperwork, and commercial invoices, meeting stringent requirements. Ensure full compliance with all import/export regulations, customs laws, and company policies. Collaborate closely with customs brokers to facilitate smooth customs clearance processes.

Communication & Problem Solving: Communicate proactively with carriers, freight forwarders, customs brokers, vendors, and clients to understand their needs, resolve shipment issues, track statuses, and mitigate delays. Assist in the resolution of claims related to damaged or lost cargo. Data & Process Optimization: Process and analyze data accurately through the company’s system; apply basic math and numerical analysis to identify components, patterns, and draw conclusions.

Identify transactions and tasks requiring special handling, recommend process improvements to management, and implement solutions within assigned responsibilities. Maintain accurate records and documentation for audit, reporting, and continuous improvement initiatives.

Qualifications

Minimum 2–3 years of experience in ocean/air import/export logistics or freight forwarding is preferred.

Education

A high school diploma or equivalent is required. A bachelor’s degree (B.A.) in supply chain, logistics, or a related field is preferred. Knowledge & Skills: Strong knowledge of ocean/air shipping procedures, documentation, and international trade regulations. Excellent analytical and problem-solving skills, with the ability to identify issues timely, deal with ambiguity, and create independent solutions.

Strong organizational and multitasking skills with exceptional attention to detail. Software & Communication: Proficient computer skills, including advanced proficiency in Microsoft Office Suite (Excel and PowerPoint preferred). Effective interpersonal and bilingual (English and Korean) communication skills to work with diverse teams and global partners.

Benefits

Competitive base salary 401(k) with company match Comprehensive Medical, Life, Dental, and Vision Insurance Paid holidays and vacation Full-time stability