Family Coach: Strengthening Families

Summary: This position requires fluency in both Spanish and English. The candidate must be equally comfortable facilitating virtual sessions with children ages seven through adulthood in either language and able to effectively engage with families in both Spanish and English. Provides psycho-educational group and one-on-one services through the Strengthening Families Program for youth between 7 and 17 years old and their caregivers.

Each session runs for 8 consecutive weeks, and the Family Coach works once per week for about 4 hours during that 8-week session. Each coach is expected to work between 3 and 5 sessions per year (24-40 weeks per year). Sessions usually take place on weeknights from 6-8 PM, but daytime/evening weekends are also an option for coaches who want to do this.

Weekends will not be required by Family Services. The program is offered virtually. Candidates must be willing and able to facilitate the program virtually, with their own computer and webcam at home. Mandatory Training Requirement: Candidates must be available to attend all three days of required training on December 7, 8, and 10, from 9:30 AM to 3:30 PM each day.

Training will be conducted virtually via Zoom, and attendance on all three days is required for consideration for this position. Family Services will cover the cost of the training and compensate the employee for their time spent attending. Upon completion, the training will certify the employee as a Strengthening Families Program 7–17 Group Facilitator.

Essential Functions

Facilitate psycho-educational group and family sessions in both Spanish and English using the SFP: 7-17 or Familias Fuertes curriculum to maintain fidelity of the program. Thoroughly review the SFP curriculum and be prepared prior to each session. Ensure time commitment of 2 teaching hours + 1.5 preparation hours for each weekly session.

Provide services in a professional, confidential, and ethical manner. Attend a monthly coach professional development session (evenings on Zoom) as often as possible. Assist in raising the visibility of the program. Assure quality service by being knowledgeable of and enforcing rules, regulations, legal requirements, and maintaining documentation necessary for programming and accountability, and by evaluating program effectiveness.

Maintain a harmonious working and collaborative programming relationship with various sponsoring and advisory groups and other related service agencies. Promote a positive image of FSI by ensuring an understanding of program services available, publicizing activities and accomplishments, and conducting oneself according to a professional code of ethics.

Act in such a way as to encourage and maintain high morale among staff members. Execute responsibilities as part of agency-wide team. Perform such other duties as incumbent upon the position and as assigned. Position Requirements: Fluent in both Spanish and English, and comfortable facilitating sessions in both languages.

Bachelor’s degree + 2 years of experience in human services, Associate degree + 5 years of experience in human services, or high school diploma with at least 10 years of experience in human services. Ability to attend the mandatory training on December 7, 8, and 10 from 9:30 AM – 3:30 PM each day via Zoom. Prior experience working with children and families.

Skill and comfort in leading groups. Understanding and acceptance of regional psycho-social, cultural, religious, and economic differences. Ability to articulate ideas clearly (both written and orally), listen accurately, and establish personal rapport with people from a variety of backgrounds. Computer proficiency and technical aptitude with knowledge of MS Office applications and Zoom.

Personal computer with a high-quality webcam and reliable, high-speed internet at home to conduct Zoom sessions. Maintains confidentiality at all times. Maintains dignity and self-control in stressful situations. Awareness of personal strengths and limitations. Preferred Skills/Qualifications: Bachelor’s or Master's Degree + 2 years of experience in human services Work Environment and Physical Requirements: Maintains physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: walking, bending, stretching, lifting, standing or sitting for extended periods of time, operating assigned equipment.

Ability to work flexible/overtime hours, as needed. Requires a valid NC driver’s license and ability to travel between various agency sites and community resources. Equal Employment Opportunity Family Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. Family Services, Inc. shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential responsibilities of the job and should not be considered a detailed description of all the work requirements of the position. Family Services, Inc. reserves the right to revise the job duties and responsibilities at any time with or without notice, based on the needs of the organization.