Part-Time Night Auditor

Part-Time Night Auditor

(Overnight 11p-7a)

Position Summary

The Part-Time Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

• Post appropriate charges and transactions to guest accounts.

• Maintain, review, post, and/or transfer charges and deposits to master accounts.

• Investigate or analyze out-of-balance situations and complete necessary corrections.

• Prepare daily revenue summaries and front office statistical reports.

• Perform end-of-day system procedures and prepare systems for the next day’s operations.

• Serve as night manager-on-duty as assigned and complete the MOD report.

• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.

• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.

• Complete end-of-shift reports and deposits following company cash-handling standards.

• Maintain awareness of security and safety concerns and notify supervisors of risks.

• Keep work areas clean and organized and maintain safe work habits.

• Perform additional duties as needed, required, or directed.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.

• Knowledge of accounting procedures and strong attention to detail.

• Ability to communicate clearly and professionally through proper grammar and active listening.

• Ability to operate a variety of computer applications.

• Availability to work weekends, holidays, overtime, and alternating shifts.

• Ability to stand for prolonged periods (up to 4 hours or more).

• Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.

• Primarily indoor work environment within hotel facilities.