Analyst

Program: FM

• RTX BLI Name: AR Billing Escalations Team Designation: Analyst and Senior Analyst depending on the experience No of Head Count (s): 2 New Hires/Replacement Hires (HC) by Designation New Hire/Ramp Billed /Unbilled / BU / OPS Bench Non Billable SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench City / Location: Muntinlupa City, Alabang Standardized skillset: [Refer attached excel] see attached Shift (APJ / EMEA / US / Any combination): US Reporting Manager : TBA Educational Background: College Graduate Experience Required: 2 years Job Description:

1. High-Level Escalation & Dispute Management Monitor and manage the Escalations Mailbox, serving as the primary point of contact for customers, internal stakeholders, and clients regarding payment disputes. Conduct deep-dive account reconciliations to identify root causes of billing discrepancies and provide definitive resolutions. Communicate professionally with B2B clients to resolve complex payment issues and maintain positive business relationships.
2. Internal Support & Documentation (Ticket Management) Manage and fulfill internal support requests via the ticket management system for the collections team Provide essential billing documentation, including detailed invoices, Statements of Account (SOA), and verified Proof of Service to facilitate the collection process.
3. Pre-Collection Validation (Account Validation Process) Execute the account validation process by verifying accounts identified for third-party collection transfer. Update internal tools and systems to reflect account status, ensuring all necessary service cancellations are processed accurately prior to agency transfer.
4. Third-Party Agency Coordination Manage the interface and external agency coordination with third-party collection partners. Verify payment disputes raised by agencies, fulfill document requests, and perform payment validations to ensure external recovery efforts are based on accurate data.
5. Special Projects & National Accounts Lead reconciliation efforts for National Accounts, ensuring large-scale portfolios are balanced and payments are accurately applied. Utilize account reconciliation tools to manage process requests, validate disputes, and resolve missing payments. Participate in special projects aimed at improving AR processes and reducing the volume of recurring billing escalations.