Settlements Agent

About the Role

The Settlements Agent serves as a key operational professional, executing time-sensitive settlement processing, payment reconciliations, and account oversight to support FORTH's clients and servicing partners. This role is responsible for daily settlement operations including ACH/NACHA payment processing, daily closing procedures, handling settlement advances, and managing Zendesk tickets.

The Settlements Agent acts as a trusted operational point of contact, collaborating closely with Operations and Information Technology teams to resolve complex inquiries accurately and efficiently in a fast-paced environment.

Responsibilities

Duties and Responsibilities

Execute daily time-sensitive payment processing, including ACH/NACHA file uploads and settlement distributions. Manage daily close operations and ensure all transactional batches are balanced and finalized accurately. Process and monitor settlement advances, verifying eligibility and reconciling related account balances.

Manage and resolve incoming operational and settlement tickets within Zendesk in a timely manner. Perform daily account reconciliations to identify and correct payment discrepancies or funding gaps. Provide operational oversight for settlement schedules, ensuring all deadline-driven tasks are completed. Collaborate with internal Operations and IT teams to troubleshoot system or file transmission errors.

Review and assist with client account maintenance, scheduled transactions, and audit-related files. Support daily reconciliation of transactions and investigate discrepancies. Identify issues impacting the client experience and proactively work toward resolution. Ensure all client communications are clear, accurate, and compliant.

Partner with Operations and IT teams to improve processes, tools, and system functionality. Identify, document, and communicate best practices to streamline client and servicing workflows. Provide detailed feedback from customer interactions to support management decision-making. Participate in team meetings to discuss business updates, service trends, and priorities.

Assist with special research, reporting, and projects as assigned. Perform daily duties in line with Forth, LLC Information Security Policies and Procedures. Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.

Qualifications

and Required Skills High School Diploma or GED required; Associate degree or higher preferred 1–3 years of professional experience working in back-office environment Strong organizational, analytical, and problem-solving skills High degree of professionalism, integrity, and discretion Collaborative mindset with the ability to work cross-functionally Strong attention to detail and accountability for results Ability to manage multiple priorities and operate effectively in a fast-paced environment What Will Make You Stand Out Client-centric approach with a commitment to delivering exceptional service Proficiency with CRM systems, such as Salesforce, Click.

Up, or Pipedrive. Knowledge of the Debt Resolution industry Excellent verbal and written communication abilities, with a focus on professionalism and clarity Associate degree, Bachelor’s degree or some college coursework in business or communications Pay Range and Compensation Package $50,000 to $60,000 annually depending on experience Full-time, benefits-eligible 401K, medical, dental, vision, PTO, holidays, flexible work arrangements, professional development opportunities, etc.

In-Office Requirements This role requires three days per week in office Reports to Settlements Manager Location Schaumburg, IL FORTH (Set Forth, LLC) has been serving consumers who are exiting debt since 2009. As a trusted leader in debt resolution technology, FORTH provides powerful tools and secure payment solutions that empower consumers while giving clients an all-in-one platform to manage operations efficiently.

We have over 140 employees across various states supporting 450+ B2B relationships. Every department, every role, every person drives our success. We’re more than a company. We’re a community of thinkers & builders shaping the future of debt relief technology.