Provider Inquiries Analyst

Job Description This is a permanent onsite position Job Purpose: Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Duties: Answer phone calls and respond to provider’s inquiries as appropriate Handle provider email and FAX inquiries as assigned and as appropriate Log all provider interaction “touches” fully, accurately and professionally Handle all contact with all providers in a professional and courteous manner Adhere to Productivity Standards as documented Regular, reliable, and punctual attendance is required as an essential function of this role Other duties as assigned Requirements/Skills/Qualifications: Experience working in a Call Center and/or Customer Service department, 1-3 years Ability to work in a high call volume environment while meeting Productivity Standards with high quality Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information Researching billing history Proficiency with touch-typing at a minimum or 40 WPM Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate Proficiency with MS Word and Excel Excellent written and verbal communication skills High School diploma or equivalent Strong attention to detail Strong Customer Service skills Customer Focus Customer Service Data Entry Skills Listening Phone Skills Verbal Communication Preferences: Associates Degree preferred Building Relationships People Skills Interpersonal Savvy Problem Solving Multi-tasking Knowledge of MS Outlook Knowledge of medical terminology Knowledge of workers compensation terminology