Patient Access Representative

Job Summary

Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments.# The Patient Access Representative Team Lead is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner.

He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures.# He/she is also responsible for assisting the Patient Access Manager with the daily operations of the Patient Access areas, including: optimization, support and staff competency of electronic software and systems used, performing quality audits, optimization of ongoing training and education to the team.

Performs other duties as assigned. Minimum Job Requirements High School diploma or its equivalent Two (2) years accumulated experience in a clerical position, healthcare related position, or customer service. BLS certification or must obtain during Orientation and prior to reporting to department. Preferred Job Requirements A minimum of three (3) years# work experience in a hospital Patient Access department.

Skills / Knowledge / Abilities Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage. Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.

Excellent time management, and organizational skills. Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment. Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.

Excellent customer service skills. High degree of accuracy with concentration and close attention to detail. Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties. Working Conditions Typical office environment with prolonged sitting.# Work subject to interruptions and occasional high stress levels.

Ability to work occasional extended hours,# evenings and/or weekends based on the needs of the department.# Ability to be flexible to work at various office locations. Works with protected health information. Physical and Mental Activities, Tools and Equipment Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.

Repetitive wrist, finger and hand movement.# Occasional manipulation of large volumes of books, charts, reports or files.## Ability to lift# supplies or equipment.# Ability to push wheelchairs for patients.# Ability to push workstation on wheels throughout various hospital locations. Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer# Marion Health is a smoke-free environment. #