Assistant Manager-Technical Services

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts.

At Normet, we commit to a culture founded in our Values

• Caring, Committed & Courageous. We foster your talent, with us you shine. Job Title: Assistant Manager
• Technical Services Location: Dehradun / Rishikesh
• Uttarakhand Experience: 5–7 Years Industry: Construction Chemicals / Underground Construction / Mining & Infrastructure Objective of the Role The primary objective of this role is to provide technical support for concrete and cementitious products, conduct product trials, optimize concrete mix designs, troubleshoot site-related issues, and support business development through technical expertise and customer engagement. Job Responsibility Technical Support & Site Trials Conduct concrete and grout trials at project sites and batching plants. Provide technical guidance for product application and usage. Troubleshoot concrete-related issues at the site. Product Development & Optimization Support development and improvement of concrete admixtures and cementitious products. Optimize mix designs based on project requirements. Coordinate with R&D and quality teams for product evaluation. Customer & Project Coordination Interact with customers, consultants, and site teams for technical discussions. Support sales team in technical presentations and approvals. Ensure timely technical service support to ongoing projects. Documentation & Reporting Prepare technical reports, trial reports, and performance evaluations. Maintain records of site visits, product performance, and customer feedback. Ensure compliance with technical standards and specifications. Competencies Knowledge Concrete technology and mix design Construction chemicals and admixtures Underground construction and tunnelling applications Quality control procedures and testing standards Skills MS Excel, PowerPoint, and reporting Technical presentation and communication Problem-solving and analytical skills Coordination and customer handling Abilities Strong communication and interpersonal skills Ability to work independently at project sites Decision-making and troubleshooting ability Team collaboration and coordination Relevant Work Experience Experience in concrete technology, construction chemicals, tunneling projects, or infrastructure projects. Hands-on experience in site trials, batching plants, and technical service support preferred. Special Working Conditions Extensive traveling required. Frequent visits to remote project locations and underground/tunnel sites. Main Interactions of the Role Internal: Sales Team, R&D Team, Supply Chain, Technical Service Team External: Customers, Consultants, Contractors, Applicators, Project Site Teams Educational Qualification Mandatory: B.Tech / Diploma in Civil Engineering #LI-DNI Come and share your courage to shine with us! Visit our career website for more information.