Operations + Front Bar Lead

About FACE FOUNDRIÉ: FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation.

Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 1 million+ services in the last year.

The brand currently has 90+ locations open and is continuing to expand nationwide. FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Job Description: Operations: ● Greets guests in a timely and friendly manner ● Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks. ● Assists the Manager with inventory counts, ordering products, Amazon order, receiving products ● Maintain a high level of Skin ID cards to follow up for education and retain clients for future visits.

● Responsible for achieving store and individual sales goals. ● Responsible for monitoring professional and retail product inventory and supply usage. ● Coaching team in customer service protocols and ensure consistency for each client ● Identify opportunities for growth within staffing for growth, average ticket and rebooking.

● Demonstrates high standards for customer service ● Assist manager in handling client escalations at the store level Training: ● Assist in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships ● Teach all new and existing Front Bar Receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists.

● Assist the Manager in holding the team accountable on service, product and membership sales ● Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed ● May conduct product, retail and membership training to Front Bar Receptionists and Estheticians. ● Work with the Manager on implementing ongoing training in store ● Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue ● Identifies opportunities for growth within staffing and store sales Marketing: ● Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.

● Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives Content Creation: ● Create on brand social media content ● Ensure all print and digital promotional materials are on brand and approved ● May submit marketing and creative requests Event Coordination: ● Plan and execute events to increase brand awareness, client bookings, etc.

● Participate in in-store and off site events to increase brand awareness Position Requirements ● 1-2 years of prior leadership and/or marketing experience ● Availability to work onsite events (Nights and weekends)