Airline Account Manager - Houston International Airport - IAH

Hallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the Houston Airport! The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS

 Proven LEADERSHIP abilities and ORGANIZATIONAL skills  Excellent interpersonal, coaching and counseling skills  Understand that staff development is a leader’s responsibility  Self-driven focus on Customer and Client satisfaction  Ability to excel under pressure of meeting extreme deadlines  Able to communicate effectively, both verbally and in writing.

Account  Experienced in planning a roster and monitoring work schedules  Able to solve daily problems and make quick decisions within the operation  5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred  Flexible and able to promote positive attitudes from subordinates  Computer Software (Word & Excel), typing, and ticketing experience  Able to work varied hours SPECIFIC DUTIES INCLUDE:  Provide hands-on supervision of the staff and delegate workload  Provide direct customer relations support  Ensure that account operates according to schedule and service level agreements  Recruit, interview, and hire staff  Oversee the long-term analysis of manpower needs, groom potential leaders  Ensure cross training as well as provide new and refresher training for staff members  Manage attendance records and ensure appropriate shift coverage  Handle discipline and motivation issues  Process promotion, demotion and termination paperwork  Enforce safety, security, and grooming standards  Administer performance reward programs  Control the budget for labor costs and allocation Essential Requirements: Previous Airline Experience At least 18yrs old, with a High School Diploma or G.

E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance Reading & comprehension of reference materials, instructions, policies & procedures Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire