Senior Collections Analyst

POSITION DESCRIPTION, MINIMUM SPECIFICATIONS AND HIRING PROFILE

POSITION DESCRIPTION

Position Overview

The Senior Collections Analyst manages complex and high-risk customer accounts, drives resolution of past-due balances, and supports escalated collection, dispute, and credit-risk activity. This role also supports acquisition accounts, serves as an experienced resource for collection-related questions and reporting, and identifies opportunities to streamline collection processes and improve consistency, efficiency, and results. The position is also eligible to participate in quarterly collection incentive sprints, providing opportunities to earn additional income based on established performance criteria.

Essential Functions

Senior Collections & Account Management • Analyze a