Surveillance Technician

Job purpose Under the direction of the Director of Surveillance, the incumbent is responsible for the maintenance and overall upkeep of all surveillance equipment and alarm systems.

Duties and responsibilities

Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures. Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.

Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. Repair and maintain CCTV equipment used for surveillance. Maintain an inventory of CCTV equipment and be liaison with equipment supplies for obtaining bids and purchases. Participate in installation, movement, and removal of surveillance related equipment to assure gaming protection and internal controls for gaming regulations.

Work the Surveillance room as an Agent as needed. Maintain proper gaming logs in order to comply with state or internal regulations. Ensure the safety and security of all guests and employees. Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility.

Safeguard the confidential information of all employees, department, and company records. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.

Perform other duties as assigned.

Qualifications

High School Diploma or equivalent required. Two (2) year electronics degree or equivalent experience in electrical maintenance and repair is preferred. One (1) year casino surveillance experience required. Ability to obtain a gaming license. Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required.

The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Proficient in computer systems. Ability to work occasional overtime and irregular hours.

Benefits

Medical (HSA available with High Deductible Health Plans) Dental Vision Life, AD&D (including voluntary options for employee, spouse, and/or children) Short-term Disability Long-term Disability 401k with match