Client Engagement Specialist – Automotive Customer Experience

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Client Engagement Specialist - Automotive Customer Experience

Hyundai of Union County - Monroe, NC Full-Time | In-Person | Dealership Schedule

Hyundai of Union County is looking for a motivated, organized, and customer-focused Client Engagement Specialist to join our team in Monroe, NC.

This role is ideal for someone who enjoys talking with customers, staying on top of follow-up, scheduling appointments, and helping create a smooth experience from the first online or phone inquiry to the dealership visit. You will work closely with our sales team, managers, and customers to help connect shoppers with the right information, the right appointment time, and the right next step.

If you have experience with internet leads, customer calls, CRM follow-up, appointment setting, dealership sales support, or customer service, this could be a great opportunity to grow with a strong Hyundai dealership.

Why This Role Is a Great Opportunity

Work with the trusted Hyundai brand

Busy dealership with steady customer opportunities

Structured process with clear expectations

Supportive team environment

Opportunity to work closely with sales consultants and managers

Training, coaching, and growth potential

Professional dealership atmosphere

Performance-based earning opportunity, where applicable

Great fit for someone with dealership phone, CRM, internet lead, or appointment-setting experience

What You’ll Do

Respond quickly and professionally to internet inquiries, phone calls, texts, and emails

Schedule sales and service-related appointments

Confirm appointments and help improve customer show rates

Follow up with customers before and after their dealership visit

Manage customer communication through the dealership CRM

Keep accurate notes, tasks, and follow-up records

Support sales managers and sales consultants with customer updates

Help convert online and phone inquiries into showroom visits

Maintain a helpful, upbeat, and professional communication style

Track daily calls, appointments, confirmations, and customer outcomes

Assist with owner follow-up, sold customer follow-up, and unsold customer follow-up

Help create a smooth customer experience from first contact to dealership visit

What We’re Looking For

Previous dealership customer communication, internet lead, call center, appointment setting, sales support, or CRM experience preferred

Automotive experience is a strong plus

Excellent phone, text, and email communication skills

Comfortable making outbound follow-up calls

Able to handle inbound customer inquiries professionally

Organized, consistent, and detail-oriented

Comfortable using computers, CRM tools, email, and texting platforms

Positive attitude and team-first mindset

Reliable, punctual, and coachable

Able to follow a structured process

Strong customer service mindset

Ability to work in a fast-paced dealership environment

Best-Fit Candidate

The best fit for this position is someone who enjoys helping customers, communicates clearly, follows up consistently, and understands the importance of turning interest into scheduled dealership visits.

If you currently work in a dealership role where you handle internet leads, customer calls, CRM follow-up, appointment setting, or sales/service scheduling, this could be an excellent next step.

Pay

Pay: $50,000 to $100,000 per year, with performance-based bonuses where applicable.

Final compensation will be based on experience, schedule, and performance plan.

Schedule

Full-time

In-person position

Day shift

Weekend availability may be required

Dealership schedule

Benefits

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k), if applicable

Employee discounts

Paid training

Career growth opportunities

Performance bonuses, if applicable

Why Hyundai of Union County

Hyundai of Union County proudly serves customers throughout Monroe, Union County, and the surrounding area. We represent a growing Hyundai brand and are focused on delivering a professional, helpful, and efficient customer experience.

Our team is looking for someone who wants to contribute, grow, and play an important role in helping customers take the next step in their vehicle shopping journey.

Equal Opportunity Employer

Hyundai of Union County is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and considering all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Apply Today

If you are customer-focused, organized, comfortable on the phone, and ready to grow in the automotive industry, we encourage you to apply today.