Dental Clinic Scheduler

Dental Scheduler Department/Location: Dental Clinic – 333 S. Madison St. Reports To: Practice Manager Classification: Non-Exempt | Full Time Requires: High school diploma or GED equivalency required. Schedule: Monday – Friday, 8a to 5p Open Door Health Services is seeking a full-time Scheduler for our Dental Clinic.

Overview

As a Dental Scheduler, you will uphold Open Door Health Services’ Mission, Vision, and Values by providing exceptional patient service and supporting efficient daily operations within the Dental Department. The primary responsibilities of this position are answering incoming calls through the dental phone queue, scheduling and confirming patient appointments, and maintaining accurate and efficient schedules for dentists and dental hygienists.

Additional front desk duties will be performed during periods of lower call volume to support patient access and overall departmental operations. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay.

Our patients represent diverse backgrounds, life experiences, capacities, and orientations. Location This position is located at 333 S Madison St. in Muncie. Roles & Responsibilities In this role, you will: Answer and route incoming dental calls, return voicemails promptly, confirm appointments, and provide courteous, professional customer service.

Schedule, reschedule, and cancel dental appointments according to departmental guidelines, provider availability, dental procedures, and required appointment lengths. Maintain accurate patient demographics, insurance information, and scheduling details in the electronic dental record system while protecting confidentiality and complying with HIPAA.

Monitor cancellations, fill open appointment slots, identify scheduling gaps, and maintain efficient provider schedules to improve patient access and daily operations. Collaborate with dental providers, clinical staff, and administrative team members; communicate scheduling concerns and barriers to patient access to the Dental Practice Manager.

Demonstrate compassion, patience, integrity, teamwork, and exceptional customer service while following established procedures, supporting front desk operations, and completing additional duties as assigned. Successful candidates will: Demonstrate a commitment to ethical, inclusive, and patient-centered care Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness Be able to react calmly in emergency situations Be able to read, understand, and follow detailed written and oral communication Be able to learn to use and update electronic health records and other online systems Qualifications High school diploma or GED equivalency required.

Customer service, telephone, scheduling, or contact center experience required. Previous dental office or dental scheduling experience preferred. Experience with Dentrix or similar electronic dental record and scheduling software preferred. Knowledge of dental procedures, appointment types, and scheduling requirements preferred.

Experience managing high-volume telephone queues and providing front desk support is a plus. About Open Door For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana.

We are strongly guided by our mission, vision, and values in all we do. Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play. Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team

• Maximize Potential
• Do the Right Thing
• Choose Compassion
• Encourage Uniqueness Open Door offers: An excellent benefit package covering your medical, dental, and vision needs Competitive pay Supportive team environment PTO and vacation time Opportunities for learning and career growth Physical and Environmental Requirements Frequent exposure to communicable diseases, toxic substance, medicinal preparations and other conditions common to clinic environment. Tasks involve contact with blood or body substances. Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 25 pounds. Requires the ability to work under stressful situations. Requires corrected vision and hearing to normal range or use of approved adaptive equipment. Ability to work safely while using PPE and following infection-control protocols.