Sports & Fairground Manager

To lead the safe, efficient and engaging delivery of all sports, leisure and fairground activities across the resort. The Sports & Fairground Manager will ensure an outstanding guest experience, strong commercial performance, and full compliance with safety and operational standards, while developing a high-performing team.

Guest satisfaction scores and feedback (NPS) Safety compliance and incident rates Revenue and participation levels Labour and cost control of the P&L Team engagement and retention Operations & Guest Experience Oversee the day-to-day operation of all sports facilities and fairground attractions. Ensure activities and rides open on time, are fully staffed and meet quality standards.

Deliver a safe, fun and inclusive guest experience for all ages and abilities. Monitor guest feedback and implement improvements to enhance satisfaction. Work collaboratively with entertainment, retail and food & beverage teams to maximise guest engagement and spend. Health, Safety & Compliance Maintain full compliance with ride safety regulations, leisure safety standards and company policies.

Ensure daily ride and equipment inspections are completed and documented. Lead incident investigations and implement corrective actions. Manage risk assessments, safe systems of work and emergency procedures. Ensure all team members are trained and competent in safety procedures and guest safeguarding. People Leadership Recruit, induct, train and develop sports and fairground team members.

Create rotas that balance operational need, budget and guest demand. Lead by example to create a positive, inclusive and high-energy culture. Conduct regular performance reviews, coaching and disciplinary processes where required. Drive team engagement and retention, particularly across seasonal teams. Commercial Performance Manage labour and operational costs in line with budget.

Identify opportunities to increase revenue through activity programming, upselling and events. Monitor KPIs including guest satisfaction, participation levels, revenue and staffing costs. Support promotional activity and peak trading periods. Planning & Organisation Plan activity schedules and fairground operation around occupancy, weather and demand.

Ensure equipment and ride maintenance is scheduled and completed. Manage stock and equipment ordering within budget. Support peak periods, special events and school holiday programmes.