Eligibility Specialist

Job Details: Job Location: Colorado Springs Office

• Colorado Springs, CO, Position Type: Full Time, Salary Range: $21.00 - $22.11Hourly, We value an equitable and inclusive workplace and seek candidates with diverse backgrounds and abilities Why work at Rocky Mountain Human Services? You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future. RMHS provides great benefits such as: Employer paid medical options, dental, and vision benefits Generous paid time off such as vacation, sick, personal, and holidays Life and disability insurance Tuition reimbursement (full-time employees only) Mileage reimbursement 403(B) with company match Flex Spending Account for Health and Dependent Care Costs Employee assistance program Position Purpose This position will provide eligibility screening for potential Veteran clients to the Homes for All Veterans (HAV) SSVF Program. In addition, the Eligibility Specialist will be responsible for direct client contact as it relates to the HAV application process, and connection to community and Veteran-specific services as part of nationwide efforts to end Veteran homelessness.

Essential Duties

Provides essential customer service to potential applicants and community partners inquiring about the Homes for All Veterans (HAV) SSVF Program and answering questions regarding intake process, eligibility and types of services provided. Provide intake and eligibility assessment assistance, to include at least one (1) full day in office per week directly providing walk-in eligibility assistance.

Screen Veteran households per SSVF eligibility requirements within 24-48 hours of request. Obtains required military and financial documentation to determine SSVF eligibility. Ensure eligible Veteran client’s case files are entered in Caselogic for approval per Program Manager or HAV Leadership Team for approval and prioritization or denial.

Informs, refers, and documents ineligible Veterans to other resources and services. Provide and document appropriate referrals for those screened but not eligible. Maintain/track application/screening data inflow and report outcomes. Enters client data into the Homeless Management Information System (HMIS) and the RMHS Caselogic, as required.

Provides back-up office support duties, as needed. Works with the Program Manager and other assigned staff to provide periodic audits of case files, HMIS entry data, and assisting in preparation for SSVF annual audits. Participates in Veteran focused outreach and community functions such as conferences and seminars and portrays a positive image of the HAV program; participates in program-wide homeless events, collaborative community events and workgroups.

Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities Proficient skills in math and mathematical formulas for calculating income. Experience working with diverse and vulnerable populations. Excellent organizational, communication and customer service skills. Ability to work independently while meeting work requirements and program standards.

Maintain general office procedures; phone coverage, mailings and filing. Proficiency in Microsoft Office Suite programs, computer functions and ability to enter data in Homeless Management Information System (HMIS) system and Caselogic. Ability to engage and maintain positive, professional relationships within the community through public speaking, participation in meetings/events, and client advocacy.

Promotes program mission and adheres to policies, procedures and guidelines as defined by RMHS and SSVF.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Actively communicate with clients, caregivers, families, stakeholders, advocates and providers. Works with clients, families and appropriate community agencies as necessary to facilitate services for staff, stakeholders or clients.

Ability to meet/work with staff, stakeholders or clients in a variety of settings. Attends staff, team and department meetings. Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees. Participates in agency and community planning and education. Develops and maintains records, plans and reports.

Lift and/or carry 20 lbs. Sit, stand and walk for reasonable periods of time. Maintains prompt and regular attendance.

MINIMUM QUALIFICATIONS

Bachelor’s degree in social work, human services, social sciences or a related field or equivalent specialized work experience with the homeless and Veteran populations. General administrative experience Minimum typing speed of 35 wpm Strong problem-solving experience Valid driver’s license and proof of insurance PREFERRED QUALIFICATIONS Associate or bachelor’s degree in communication or human services field, or equivalent combination of education and experience.

Prior experience working with homeless populations Prior military service and/or experience with working with military/Veteran population Driving Requirements Valid driver’s license Proof of motor vehicle insurance Personal vehicle in good operating condition for use during work No major violations in the past three years Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.