Senior Business Analyst

· Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports.

• Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality.
• Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems.
• Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets.
• Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues.
• Prioritization: Work with management to prioritize business and information needs.

Requirements

Experience

• 5–7 years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments). Functional/Technical Skills
• Technical expertise in data models, database design, development, data mining, and segmentation techniques.
• Strong hands-on experience with writing complex SQL queries.
• Proficiency in queries, report writing, and presenting findings.