KU Campus Shake Smart Supervisor

Job Details: Job Location: Shake Smart

• Lawrence, KS, Position Type: Full Time, Salary Range: Undisclosed, Why You’ll Love Working Here KU Dining is part of the KU Memorial Unions, a campus community hub dedicated to creating welcoming spaces, outstanding service, and meaningful experiences for students, employees, and guests. You’ll help lead a fast-paced dining operation while supporting your team’s growth and contributing to the KU community. Our team values collaboration, professional development, and a positive work environment. Busy service periods may require flexibility, but we strive to support reliable schedules, work-life balance, and teamwork. Title: Shake Smart Supervisor Location: Shake Smart within Ambler Rec Center on KU Campus Pay Rate: The anticipated pay for this position starts at $20.00 per hour. The final rate will be determined based on qualifications, experience, education, and years within the job or industry. Schedule: This is a full-time position. Days and hours of work will vary based on the needs of the position. Early morning, evening and weekend work may be required. Operating Hours of Shake Smart: Monday
• Thursday: 8am - 9pm Friday: 8am - 5pm Saturday: closed Sunday: 1pm - 9pm What We’re Looking For We’re looking for a hands-on leader who can support daily operations and create a positive, team-focused environment. The ideal candidate brings strong food service and supervisory experience, a commitment to excellent customer service, and an eye for food quality, safety, and operational standards. This role requires someone who can coach and support employees, keep operations running smoothly, and step up to lead the facility when the Manager is away. What You’ll Do Supervise daily unit operations, including assigning workstations, directing staff, and ensuring efficient service and production flow. Train, coach, and monitor staff to ensure adherence to KU Dining standards for food quality, safety, sanitation, and customer service. Enforce KU Dining and university policies, including documenting and addressing performance, attendance, and conduct issues in collaboration with management. Assist in planning and executing operational needs, including food production, staffing, merchandising, and service delivery. Maintain product quality and presentation standards, ensuring food is prepared, displayed, and served according to established guidelines and recipes. Ensure compliance with food safety standards, including proper cooking, holding temperatures, and sanitation practices (Serv. Safe). Monitor and maintain cleanliness and organization of all dining, production, and storage areas, as well as upkeep of equipment and signage. Support inventory control processes, including counting, tracking, and maintaining accurate records. Address customer concerns and resolve service issues in a timely and professional manner; gather feedback to improve operations. Communicate operational issues, customer feedback, and equipment or maintenance needs to management in a timely manner. Support a positive team environment by addressing employee concerns, resolving conflicts, and providing ongoing feedback and guidance. Step into operational roles as needed based on staffing levels and business demands. Other duties as assigned by the General Manager or their designee.

Minimum Qualifications

High school diploma or GED equivalent. Previous food service experience in a fast-paced, high-volume operation. Previous supervisory experience and ability to effectively supervise a diverse staff. Previous customer service experience. Knowledge of materials, methods and equipment used in food production and service. Knowledge of sound business applications as applied to purchasing, receiving of merchandise, inventory control, operating and food costs controls and cash handling.

Ability to obtain Serv. Safe certification within six months of hire. Working knowledge of state sanitation requirements for food production and product storage. Ability to supervise, train and evaluate employees in their job performance aiming for fast and efficient customer service. Ability to listen, discuss and formulate meaningful responses (verbally and in writing) to both employee and customer's questions/concerns/problems.

Ability to work a flexible schedule including opening and closing the unit. Ability to assume operational responsibility for total operations in absence of manager.

Preferred Qualifications

Serv. Safe certification.

Duties and Responsibilities

of All KU Memorial Unions Positions Adhere to University and KU Memorial Unions policies and procedures. Demonstrate the organization’s core values and apply the seven Team Principles in your role by aligning your work with our Lines of Effort: Our People, Engaging Programs, Outstanding Service, Collaborative Partnerships, Inviting Spaces, and Budget Management.

Support the KU Memorial Unions End State as described by the Executive Director, and work to achieve and uphold the department’s mission and core values: community, dignity, empowerment, excellence, innovation, and safety. Follow the seven Team Principles: competence, creating a cohesive team through mutual trust, creating shared understanding, setting clear leader intent, written/verbal communication, disciplined initiative, and risk management.

Demonstrate a positive, solution-oriented attitude in performing job responsibilities and collaborating with colleagues to foster a respectful and productive work environment. Always exhibit professional decorum while representing the KU Memorial Unions and the University, including routine events and meetings that occur outside of the office, around campus, and out in the community.

Benefits

Full-time KU Memorial Unions employees enjoy a comprehensive benefits package that includes: Paid leave and holidays Health, dental, vision, and life insurance Employer retirement contributions, including a 7.5% match for eligible employees who meet plan requirements Two months of paid parental leave Employee Assistance Program (EAP) Employee meal benefits and additional KU perks Ready to Apply?

Apply online at www.union.ku.edu/jobs and include your resume. Questions? Reach out to [email protected] for assistance. Qualifications: