Portfolio Operations Manager

Overview

The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model. This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.

The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable. This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity.

Responsibilities

Portfolio Operating Rhythm Management Own the Division's leadership operating rhythm Coordinate executive meetings, governance cadence, and strategic reviews Manage portfolio-level action tracking and follow-up Prepare executive briefings and leadership reports Drive accountability for cross-organizational commitments Cross-Functional Integration Serve as the primary coordination point across Model T and PMO&O Align organizational priorities across delivery and enablement pillars Manage portfolio-level dependencies and resource allocation discussions Resolve cross-functional escalations Facilitate executive decision-making Governance & Standards Oversight Oversee PMO&O governance framework execution Ensure portfolio standards are consistently applied Champion organizational consistency across delivery organizations Support audit readiness and operational reviews Strategic Initiative Management Lead strategic PMO&O initiatives Coordinate cross-divisional projects Support business growth opportunities Drive continuous improvement of the portfolio operating model Executive Operations Support Act as a force multiplier for the Division Leader Manage executive communications and stakeholder engagement Support executive presence at internal and client-facing events Protect leadership capacity and prioritize executive time Escalation Management Serve as the first escalation point for portfolio-level issues Coordinate resolution across delivery organizations Maintain visibility into critical risks and issues Provide structured updates to leadership Qualifications Required Qualifications 8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations roles Experience supporting executive leaders across large, complex organizations Proven ability to manage cross-functional governance and coordination Strong analytical, organizational, and communication abilities Experience driving operating rhythm and executive cadence Strong stakeholder management and partnership skills Preferred Qualifications Experience supporting: Managed services delivery Large-scale workforce solutions Manufacturing, semiconductor, or technical services environments Multi-program or multi-client portfolios Familiarity with Insight Global operating model PMP, Lean Six Sigma, or equivalent certifications Key Performance Indicators (KPIs) Executive operating rhythm consistency Cross-functional alignment effectiveness Action item completion rate Escalation resolution time Portfolio Operating Rhythm Management Own the Division's leadership operating rhythm Coordinate executive meetings, governance cadence, and strategic reviews Manage portfolio-level action tracking and follow-up Prepare executive briefings and leadership reports Drive accountability for cross-organizational commitments Cross-Functional Integration Serve as the primary coordination point across Model T and PMO&O Align organizational priorities across delivery and enablement pillars Manage portfolio-level dependencies and resource allocation discussions Resolve cross-functional escalations Facilitate executive decision-making Governance & Standards Oversight Oversee PMO&O governance framework execution Ensure portfolio standards are consistently applied Champion organizational consistency across delivery organizations Support audit readiness and operational reviews Strategic Initiative Management Lead strategic PMO&O initiatives Coordinate cross-divisional projects Support business growth opportunities Drive continuous improvement of the portfolio operating model Executive Operations Support Act as a force multiplier for the Division Leader Manage executive communications and stakeholder engagement Support executive presence at internal and client-facing events Protect leadership capacity and prioritize executive time Escalation Management Serve as the first escalation point for portfolio-level issues Coordinate resolution across delivery organizations Maintain visibility into critical risks and issues Provide structured updates to leadership Required Qualifications 8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations roles Experience supporting executive leaders across large, complex organizations Proven ability to manage cross-functional governance and coordination Strong analytical, organizational, and communication abilities Experience driving operating rhythm and executive cadence Strong stakeholder management and partnership skills Preferred Qualifications Experience supporting: Managed services delivery Large-scale workforce solutions Manufacturing, semiconductor, or technical services environments Multi-program or multi-client portfolios Familiarity with Insight Global operating model PMP, Lean Six Sigma, or equivalent certifications Key Performance Indicators (KPIs) Executive operating rhythm consistency Cross-functional alignment effectiveness Action item completion rate Escalation resolution time