Licensing Specialist

As a Licensing Specialist, you will: Serve in various licensing capacities such as resident, non-resident, renewal, reinstatement, license changes and background. Receive, research and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution. Analyze summarize and/or review data; report findings, interpret results and/or make recommendations.

Ensure compliance with applicable federal and/or state laws, regulations, agency rules, standards and guidelines, etc. Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations, etc. Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations, etc.

Identify data and information which suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation. Review electronic applications and assist the public and others with problems. Review, research, and interpret data and other source material and documents.

Analyze legal documents. Communicate with licensing vendors, NIPR and Sircon. Work with licensing vendors to resolve a wide variety of issues of the licensing process, such as fees failing to post, needs for changes in their online procedures, feedback from clients, etc. Act as a liaison and resource to provide assistance to the public and others.

Review problems related to electronic applications, including investigation and written communication relative to each problem application. Review electronic applications and assist the public and others with problems. Retrieve data found in databases to generate requested reports. Write, draft and process data, documents and reports, etc.

Coordinate various projects and services.