Customer Success Manager (Support & Retention)

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.

We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.

Responsibilities

Provide product support for customers after their first 90 days

Engage with users who are experiencing issues to help resolve

Educate clients on the Chargezoom platform features using GAAP best practices

Provide clients with platform demos for specific features that may solve a pain point

Ensure customers set their automations up in the most efficient way possible

Identify gaps in the experience that causes confusion or possible churn

Work proactively with customers who have decreased usage on the platform

Collaborate with Product and Engineering team on escalations

Requirements

+2 years of customer-facing experience, preferably at a SaaS company

Track record for building and nurturing relationships with multiple stakeholders and customers

Thoughtful verbal and written communication through a variety of channels

Passion for supporting customers and helping them achieve their goals

Experience working in HubSpot CRM or Help Desk tools is a plus

What Success Looks Like

Ability to work in a very fast paced, ever changing environment

Strong communication skills, both written and verbal

Work from a place of empathy and patience, both internally and externally

Must be coachable, willing to learn, and grow

Strong collaboration and cooperation skills

Confident and comfortable to share ideas and perspectives up stream

Perks

Wake up each morning proud of the place you work and the amazing companies you get to partner with

Join the team at a time when you can help shape the future of the company

Medical, Dental, insurance fully paid

Employee Stock Options (be an owner in the company)

A performance culture that rewards results and promotes those that perform, quickly

Equipment provided to set up a successful work environment

Engaging Team-building activities

Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!

Compensation:

On-target earnings (OTE): $70,000 - $98,000

Base Salary: $60,000 - $72,000 Monthly bonus based on NRR (net revenue retention)