Service Now

Tools & Technologies Service. Now SAM Module Service. Now Discovery, SML, NDS SCCM, Intune SaaS license management integrations About the Team & Impact You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing Service. Now components. Your work will improve visibility, reduce audit risk, and optimize software costs.

Responsibilities

Configure and deploy Service. Now SAM module, including integrations Define workflows and reporting requirements with stakeholders Establish processes for software discovery, normalization, and lifecycle management Integrate SAM with CMDB and procurement systems Implement KPIs, dashboards, and compliance tracking Deliver training and knowledge transfer for internal teams Document SAM processes and workflows Support post-go-live transition and internal ownership Must-Have Qualifications Proven experience implementing and configuring Service.

Now SAM Strong understanding of ITAM and SAM principles Experience with SCCM, Intune integrations Familiarity with license models and compliance Service. Now certifications (SAM preferred) Nice-to-Have SaaS license management experience Knowledge of vendor-specific modules (Microsoft, SUSE, Red. Hat, Oracle) Ability to integrate SAM with other Service.

Now modules Experience with automated workflows for reclamation and alerts