External Account Manager - Commercial

The External Account Manager is a key driver of business growth within Pinnacle's Commercial Sales Division, specifically in the Gauteng region. This role is responsible for building and maintaining strong, long-term relationships with customers, ensuring their needs are met, and expectations are exceeded. By serving as the primary point of contact for clients, the External Account Manager will foster trust and loyalty, while also identifying new business opportunities to expand Pinnacle’s customer base.

With a focus on driving revenue growth, this position requires a deep understanding of the company’s products and services, along with a keen awareness of market trends and competitor activities. The ideal candidate will have a proven track record in sales or account management, excellent communication and negotiation skills, and the ability to work in a fast-paced, target-driven environment.

Success in this role will contribute significantly to the overall growth and success of the company.

Key Responsibilities

• Achieve monthly sales targets
• Achieve Quarter on Quarter and Year on Year Growth
• Establish and grow a new client base within the Commercial sector.
• Maintain new and existing client relationships by regular visits and interaction
• Develop sales plans in line with specific accounts
• Respond to tenders and facilitate the tender administration process
• Manage the sales process
• Maintain current client database and forecasts
• Deliver product presentations and entertain clients
• Generate sales leads and constant follow ups on pipeline opportunities
• Identify sales opportunities to market products and the company
• Compilation of all quotations – with the aid of an internal sales resource
• Follow up on quotes and converting to orders
• Attend product training and events
• Process and administer relevant sales documentation
• Keep up to date with relevant product knowledge and training Requirements Experience and Knowledge:
• Minimum of 5 years of experience in External Sales
• Minimum of 3 years of account management experience within the Commercial sector is preferred
• Experience in distribution is advantageous
• Established network at various levels within the reseller and end-user sector
• Sales experience within the IT industry will be advantageous
• Strong knowledge of IT Enterprise products is essential Skills and Education:
• Matric, preferably with mathematics
• A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage
• Intermediate skills in MS Word, Excel, Outlook, and PowerPoint
• Proven sales skills/ability with a strong ability to close deals
• Excellent verbal and written business communication skills
• Good presentation skills
• Well-developed negotiation skills for closing sales and securing deals
• Good time management and organizational abilities; deadline-driven and capable of managing a high workload
• Technology-driven with a passion for leveraging tech solutions Personal Attributes and Qualities:
• Well-groomed and highly presentable
• High attention to detail
• Passionate about sales
• Competitive in nature
• Problem solver
• Assertive
• Positive
• High level of energy
• Confident
• Self-driven
• A high level of perseverance
• Patient, tolerant and diplomatic
• Ability to work as part of a team Benefits Pinnacle is for people who want more than just a job. It’s a place to get involved, try new things, build your skills and take your career further. With more than 30 years in the ICT industry, Pinnacle offers the opportunity to work alongside talented people, gain exposure to leading technology brands and be part of a business that continues to evolve with the industry. You’ll work with great people, get hands-on experience with some of the biggest names in technology and have opportunities to learn, train and take on new challenges along the way. Whether you’re starting your career or ready for your next challenge, Pinnacle is a place where you can contribute, make an impact and build what comes next. You’re not simply joining a company. You’re joining a team where you can learn, grow and build a career.