Loan Operations Specialist 1

Position Title: Loan Operations Specialist I Location: Del Rio, Brackettville, Sonora, San Angelo, Kerrville, Texas Employment Type: Full-Time Regular Benefit Eligibility: Medical, Dental, Life, Supplemental, 401(k), Education Reimbursement, Employee Assistance Program FLSA Status: Non-Exempt Reports to: Loan Operations Manager POSITION SUMMARY The Loan Operations Specialist I supports the accurate and timely administration of loan operations.

Responsibilities include

processing deposit, account, and mortgage verifications; denials and withdrawals; loan funding support; account maintenance; advances, payments, payoffs, and automatic payments; paid-loan processing; document quality control; workflow management; customer support; and designated operational reports. The position works closely with lenders, loan assistants, branch personnel, and other departments while maintaining complete records and complying with applicable laws, regulations, and Bank policies and procedures.

ESSENTIAL FUNCTIONS

& RESPONSIBILITIES Verification Requests: Process verification of deposit, verification of account, and verification of mortgage requests accurately and within established procedures. Denials and Withdrawals: Process loan denials and withdrawals accurately and in accordance with established procedures. Loan Funding Support: Support loan funding activities and related operational processes.

Loan Servicing and Maintenance: Process loan maintenance requests, account updates, advances, payments, payoffs, payment histories, automatic payment arrangements, and other assigned servicing requests. Paid Loan Processing: Process paid loans accurately and in accordance with established procedures. Document Quality Control and Recordkeeping: Review loan document images for accuracy and completeness, update applicable tracking reports, and maintain physical and electronic loan records in accordance with established recordkeeping and retention requirements.

Workflow Management and Collaboration: Manage assigned workflow queues and service requests within established service standards, coordinating with team members, lenders, loan assistants, branch personnel, and other departments to complete requests and resolve operational issues. Report Processing: Review and process designated operational reports, including Zero Balance Close Reports, Loans Coded Not to Pay Off with Zero Balance at Maturity, Exception Item Reports, and Partial Pay Reports.

Customer Service: Deliver outstanding customer service consistent with E2 practices by ensuring interactions with internal and external customers are responsive, courteous, and timely. Compliance Adherence: Comply with applicable state and federal laws and regulations and all Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering requirements.

MARGINAL FUNCTIONS & RESPONSIBILITIES Mailings and Notices: Assist with periodic mailings, billing notices, and other departmental communications as assigned. Meetings and Committees: Attend departmental and organizational meetings and serve on Bank committees as assigned. Additional Duties: Perform other duties as assigned and provide support for other department functions as needed.

POSITION QUALIFICATIONS Required Education, Experience, Skills & Abilities Education: High school diploma or equivalent. Experience: Minimum of two years of full-time work experience. Loan Knowledge: Basic understanding of Bank loan documentation and loan servicing processes. Accounting Knowledge: Basic knowledge of accounting principles.

Interpersonal Skills: Strong interpersonal, collaboration, and conflict-resolution skills, with the ability to maintain productive working relationships. Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey information to internal and external customers. Technical Skills: Proficiency in computer applications and Microsoft Office, including Teams.

Time Management: Ability to manage competing priorities, meet deadlines, and complete assignments within established service standards. Problem-Solving Skills: Ability to identify issues, review relevant information, and make sound decisions within the scope of assigned responsibilities. Typing and Data Entry Skills: Ability to enter information accurately and efficiently Organizational Skills: Highly organized and detail-oriented, with strong prioritization and recordkeeping skills.

Credit Standing: Credit in good standing. Preferred Education, Experience, Skills & Abilities Banking Experience: Prior banking experience preferred. Language Skills: Bilingual English/Spanish preferred. Software Knowledge: Familiarity with Jack Henry Silver. Lake and loan origination software preferred. Regulatory Knowledge: Understanding of lending regulations and compliance requirements preferred.

PHYSICAL REQUIREMENTS Computer and Office Equipment Use: Ability to use a computer and other standard office equipment for prolonged periods while maintaining accuracy and attention to detail. Sitting, Standing, and Mobility: Ability to sit or stand for extended periods and move throughout the office and between Bank locations as necessary to perform assigned duties.

Communication: Ability to effectively exchange information with employees and customers in person, by telephone, and through other communication methods. Manual Tasks: Ability to use hands and fingers to operate a computer, telephone, and other standard office equipment and handle documents and files. Physical Tasks: Ability to occasionally reach, stoop, bend, kneel, and lift or move items weighing up to 50 pounds, as required by the position.

WORK ENVIRONMENT & CONDITIONS Professional Office Environment: Work is primarily performed in a professional, climate-controlled office environment using standard office equipment and furnishings. Customer and Employee Interaction: The position involves regular interaction with internal and external customers and Bank personnel through telephone, electronic, and in-person communications.

Noise Level: Noise levels may vary depending on activity and conversations in the work area. Confidentiality: The position involves access to confidential and sensitive financial and customer information and requires appropriate discretion and adherence to Bank confidentiality and information-security requirements. Security: Work is performed in a financial institution environment subject to established security procedures and surveillance.

Travel: Occasional travel between Bank locations and to off-site meetings or training may be required. EQUIPMENT USED Computer Imaging System Copier/Scanner/Fax Postage Machine Telephone Calculator/Adding Machine ATM Disclaimer: The job description is intended to provide a general overview of the typical responsibilities and requirements associated with this position.

It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this role. The Bank & Trust reserves the right to amend or modify the job description at its discretion to meet organizational needs or comply with legal requirements. Equal Opportunity Employment: The Bank & Trust is an Equal Opportunity Employer.

We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating an inclusive environment for all employees. Reasonable Accommodation: The Bank & Trust is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

If you need assistance or an accommodation due to a disability, please contact our Human Resources department.