Solution Architect/Project Manager (ServiceNow)

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Objective: Ensure the design, implementation, and evolution of Service. Now solutions that meet business needs, guaranteeing technical quality and integration with the monitoring ecosystem. Lead technical aspects of digital transformation projects in IT service management.

Key Responsibilities

Actively participate in technology consulting projects, from pre-sales to production delivery. Identify, gather, and document functional and technical requirements with business and IT stakeholders. Design technical solutions on ITSM platforms, preferably Service. Now , including integrations with monitoring, incident, and performance tools.

Translate business requirements into development specifications aligned with ITIL best practices and Service. Now recommendations. Configure and develop simple components in Service. Now. Support the architecture design of Service. Now solutions in collaboration with the architecture team and other technical teams. 4 to 6 years of experience in ITSM platform implementation projects (preferably Service.

Now). Proven experience in functional and technical design and implementation of service-based information systems. Hands-on experience with Service. Now modules (ITSM, Asset/CMDB, Request Management, Service Catalog). Knowledge of monitoring tools and integration with ITSM platforms. Experience in integrations with other systems using APIs REST/SOAP, MID Server, JDBC, or similar technologies.

Experience in IT project management using agile and traditional methodologies. Technical skills: Project Management (Agile, Kanban, Scrum, Waterfall) Ticketing Solutions | Workflows (Remedy) MS Project Server REST, WebAPI, Distributed Systems Web Services and JavaScript MS Visio, MS Project, System Integration Tools MS Windows Fluent in English (spoken and written).

Preferred Certifications: ITIL Foundation (v3 or v4) Service. Now Certified System Administrator (CSA) Workplace type: Hybrid (max. of 3 times per week in the office). Location: Lisboa.