3PL Operations Lead

Job Details: Salary Range: Undisclosed, 3PL Operations Lead Position Summary: The 3PL Operations Lead supports the warehouse supervisor/manager in driving daily performance across inbound and outbound operations for a large third-party logistics (3PL) account, handling approximately 50-250 pallets inbound and outbound per day.

This role leads a team of 5 warehouse associates, delivers an exceptional customer experience, and drives inventory accuracy across the operation.

Key Responsibilities

Lead and coordinate daily inbound and outbound activities, including maintaining delivery schedules across LTL, Full Truckload, and container shipments Directly supervise a team of 5 associates, providing daily leadership, task assignment, and performance management for inbound and outbound functions Assist with new item quality checks and new item setup processes Manage inbound returns and partner with internal and external teams to resolve discrepancies quickly and effectively Design and refine process workflows to improve overall departmental productivity and throughput Monitor and audit receipt and shipment transactions; recommend process changes to ensure adherence to corporate policy and reduce inventory shrinkage Collaborate with Purchasing, IT, and Customer Service teams to research and resolve inventory discrepancies between systems, carriers, and customer accounts Generate, modify, and analyze reports from WMS, ERP, TMS, and other data sources to monitor inventory movement, optimize slotting, and resolve inventory issues Proactively manage damaged shipments and lot-control information to maintain high in-stock levels and customer satisfaction Help maintain a safe work environment through daily monitoring of employee activity, constructive coaching, and weekly safety training sessions Perform other duties as assigned Qualifications: JOB QUALIFICATIONS AND REQUIREMENTS Education: Must have High school diploma, GED, or equivalent education Associates degree or higher preferred Experience: Minimum of 3 years of experience in a distribution or manufacturing environment Minimum 1 year of experience in a leadership role Knowledge/Skills: Ability to proactively solve problems is critical Personal Computer/System literacy is required, including but not limited to: proficiency with Microsoft Excel, Google Docs, WMS, TMS, ERP data warehousing tools such as Sales Cube, COGNOS, or Business Objects...

etc Previous forklift experience Strong skills in planning, analysis, organizing and team building Excellent people skills, motivational ability and a positive attitude are key to success. Spanish language proficiency preferred