Member Experience Representative

Description The Member Experience Representative is responsible for delivering high quality service and support to members by addressing inquiries, resolving issues, and ensuring a positive experience. This role serves as a key point of contact between the organization and its members, requiring strong communication and problem-solving skills.

Member Support: Respond to incoming calls and emails from members, addressing their inquiries and resolving issues promptly and professionally. Issue Resolution: Identify and resolve member issues, providing appropriate solutions and alternatives. Information Provision: Provide accurate information about benefits programs, services, and policies.

Record Maintenance: Update and maintain member records in the database, ensuring accuracy and confidentiality. Feedback Collection: Collect member feedback and report findings to the management team to improve services. Collaboration: Work closely with other departments to resolve complex member issues and ensure a seamless experience.

Follow-Up: Conduct follow-up communications with members to ensure their issues have been resolved satisfactorily. Training Participation: Participate in ongoing training sessions to stay updated on benefits programs and customer service best practices. Additional duties as assigned.

Requirements

High School Diploma/GED required. Skills General PC knowledge including Microsoft Office Excellent Customer Service, communication, organizational and interpersonal skills. Attention to detail, accurate reporting and follow-up. Analytical and problem-solving skills. Ability to work in teams and coordinate efforts to ensure timely completion of work assignments.

Bilingual (Spanish) Preferred About One. Veracity One. Veracity partners with brokers to help self-funded employers reduce medical and pharmacy costs without compromising care. It delivers Health Plan Solutions, Veracity. Rx, Care Solutions, and Onsite Health Centers in one integrated model that gives employers a clearer, more coordinated way to manage healthcare spend.

The approach is grounded in three guiding principles: enhance care, reduce costs, and make it easy. Founded in 2019 and headquartered in Kennesaw, Georgia, One. Veracity is a privately held company that serves self-funded employers across industries including manufacturing, government, and professional services. Learn more at www.

One. Veracity.com .