Patient Financial Advocate

Description University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute Job Type : Full-time at UTMC Cancer Institute; Monday – Friday 7:30am – 4:00pm or 8:00am – 4:30pm Patient Financial Advocate responsibilities: Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships.

Collaborates with clinical team, billing department, and patient accounts department. Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs. Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program.

Maintains office security by following safety and HIPAA procedures. Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more!

Requirements

Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships. Must be reliable and have excellent follow up skills. Must communicate professionally always. Must be customer service oriented. Must have the ability to be resourceful and proactive when issues arise. Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting.

Familiarity with health insurance, preferred. Must be a self-starter and a team player. Excellent telephone and customer service etiquette. Attention to detail and good organizational skills. Empathetic with good listening skills. Bilingual (English/Spanish) a plus.