S&M Intervention Manager

CONNAISSANCES PROFESSIONNELLES Diplôme(s) et/ou expérience(s) Niveau Bac +2 dans le domaine technique souhaité et/ ou 5 an s d’ expérience significative souhaité e C onnaissance(s) spécifique(s) Compétence ( s ) technique ( s ) Connaissance professionnelle dans le domaine technique (mécanique, électrique, électrotechnique etc.)

Connaissance générale des règles de santé, sécurité et environnement Connaissance générale du management Connaissance générale des outils informatiques et système s d’information Niveau élémentaire avancé en anglais (A 2 ) Compétence ( s ) comportementale ( s ) Sens relationnel Capacité d’analyse Rigueur Ecoute active Adaptabilité Job Description Summary JOB PURPOSE Based on the activities assigned by his/her hierarchy, the S&M intervention manager is responsible for interventions within his/her scope.

He/she is the main contact for customers during the work execution phase. He/she organizes and supervises an intervention team. Job Description SIGNIFICANT ACTIVITIES

• Coordinate, optimize and control work (specific tools, estimates, authorizations, deadlines, etc.)
• Contribute to the planning of external interventions in collaboration with internal stakeholders
• Validate and arbitrate complex diagnoses in collaboration with internal stakeholders
• Check technical reports from intervention teams
• Monitor internal and external outstandings within its scope, in collaboration with internal stakeholders
• Participate in the resolution of customer disputes within its scope, in collaboration with internal stakeholders
• Monitor and analyze performance indicators for its scope (cost, performance, intervention, etc.) and propose corrective action where necessary
• Be a privileged contact for customers and monitor contractual commitments
• Visit customer sites
• Develop the volume of business within its perimeter, in collaboration with the teams commercial Security
• Ensure the proper application of national safety policy within its scope (safety meetings, analysis of workplace accidents, prevention plans, etc.)
• Organize and monitor the implementation of safety measures at high-risk sites (nuclear, SEVESO, ATEX, etc.)
• Monitor the results of internal audits (environment, safety, production, etc.) and take corrective action where necessary Management
• Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management
• Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)
• Participate in the application of HR policy (performance, compensation, etc.) in collaboration with human resources teams
• Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary RESPONSIBILITIES AND SCOPE FOR ACTION
• Guarantees conformity, quality and deadlines for interventions
• Guarantees working conditions and the tools provided
• Guarantees customer satisfaction within its scope of responsibility
• Ensure compliance with the contractual framework
• Support and ensure the performance of his/her team and perimeter
• Know, apply and enforce health and safety rules (personal protective equipment, procedures, etc.)
• Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.)
• Know, apply and enforce internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 2 years' higher education in a technical field and/or 5 years' significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s)
• Knowledge professional in the field technical (mechanical, electrical electrical engineering, etc.)
• General knowledge of health, safety and environmental regulations
• General knowledge of management
• General knowledge of IT tools and information systems
• Advanced elementary English (A2) Behavioral skill(s)
• People skills
• Analytical skills
• Rigor
• Active listening
• Adaptability