Billing Customer Service Representative - Call Center

We are seeking a compassionate, customer-focused professional to support our Patient Financial Services team by assisting patients with financial responsibilities, payment options, and available assistance programs. This role is responsible for collecting patient payments, preparing financial estimates, evaluating financial assistance eligibility, establishing payment arrangements, and managing delinquent accounts.

The position also provides exceptional customer service by addressing billing questions, resolving account concerns, maintaining accurate documentation, and connecting patients with appropriate financial resources. Success requires strong communication and problem-solving skills, attention to detail, professionalism, and a commitment to patient-centered service while maintaining compliance with applicable regulations and departmental performance standards.

KNOWLEDGE/EXPERIENCE: Computer skills, will be working in multiple accounting systems. Hospital, Physician and Home Health Mathematical, organization skill and business correspondence skills. Basic knowledge in downloading/creating spreadsheets in Microsoft Excel. Proficient on 10 key, printers, telephone, copiers, and fax.

Familiar with medical terminology and third party payer methodology. Demonstrates a thorough knowledge of Medical necessity and compliance laws. Excellent oral/written communication and professional skills in relating to patients and their families. Good understanding of other resources or programs available for patients and families.

Thorough knowledge of SPH payment policies, patient assistance policies, verification and billing processes.

EDUCATION

High School diploma or GED required. Completes Patient Financial Services I training within first 5 months after hire.