Client Care Coordinator

Client Care Coordinator Job Overview The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.

Key Responsibilities

Answer inbound calls, emails, and online inquiries promptly and professionally Schedule inspections, mitigation services, and pest control appointments accurately Educate clients on services, processes, timelines, and next steps Maintain accurate client records in CRM and scheduling systems Coordinate with inspectors, technicians, and dispatch to ensure smooth operations Handle reschedules, cancellations, and urgent requests with professionalism Follow up with clients to confirm satisfaction and resolve concerns Requirements Qualifications & Requirements 2+ years of customer service, call center, or administrative experience Strong communication and interpersonal skills Excellent organizational and multitasking abilities Comfortable working in a fast-paced service environment Proficient with CRM systems, scheduling software, and basic office tools Real estate, home services, or inspection industry experience is a plus