Customer Service Specialist – USA Medical Campaign

PURPOSE OF THE ROLE Do you love helping people and making their day a little easier? As a Customer Service Specialist, you'll be the friendly, trusted voice for patients and customers of a leading USA medical company. Every call is a chance to make someone feel heard, informed, and cared for. You'll answer questions, sort out billing queries, and point people in the right direction when they need extra support - all while representing a brand that puts people first.

RESPONSIBILITIES

OF THE ROLE Handle inbound customer calls, emails, and/or chats with warmth and professionalism Answer general questions about services and processes clearly and simply Listen carefully to understand what each customer needs, and guide urgent queries to the right team Help customers with billing questions and payment queries Keep accurate, up-to-date notes on every interaction in the CRM system Protect customer privacy and follow all confidentiality and compliance guidelines Solve problems on the first call wherever possible Hit your quality, productivity, and customer satisfaction goals Keep learning - stay current on company updates and processes Requirements Qualifications/Education and Experience: Matric or equivalent qualification Minimum 1 year's Customer Service or Call Centre experience International campaign experience is a bonus Experience with a US-based or healthcare-related campaign is a plus Able to work US business hours (EST/CST/PST) Reliable transport for shift work Core Skills and Competencies: Excellent written and verbal English (grammar, spelling, and tone) A genuine, customer-first attitude Sharp attention to detail Calm and empathetic, especially with sensitive queries Great time management and organizational skills Resilient, adaptable, and cool under pressure Quick to learn new systems and tools Trustworthy with confidential information Benefits Competitive salary Attendance bonus Performance-based incentives Real career progression and promotion opportunities Group Life Plan (Life Cover, Disability Benefit, Dread Disease, and Funeral Cover) Love helping people?

Your next career move starts here. Apply today.