Workforce Specialist - Call Center

Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.

Benefits

Health, dental, and vision insurance 401(k) Employee wellness program Training and career growth opportunities Responsibilities Monitor schedule adherence and staffing levels Assist with workforce reporting and data tracking Provide technical assistance to staff when needed Direct staff to internal support resources Support workforce planning and call queue assignments Troubleshoot operational or staffing issues Assist with reporting and process improvement efforts Qualifications Associate degree in related field preferred or equivalent experience 2+ years of contact center or human services experience required Strong communication and computer skills Ability to manage multiple tasks and analyze workforce data Bilingual skills are a plus Automated Health Systems is an Equal Opportunity Employer.