Consultant

KPMG is currently seeking a Mobile Application Support Analyst to join our Digital Nexus Technology organization in KGS.

Responsibilities

Resolve escalated application incidents and service requests. Perform issue investigation, troubleshooting, and root cause analysis. Coordinate issue resolution with product, engineering, infrastructure, and vendor teams. Monitor application health and support service levels. Track deployment checklists, operational readiness activities.

Maintain support documentation and knowledge articles. Track support trends and recommend operational improvements. Required Experience 1-3 years application support experience Incident management and problem management experience Familiarity with SaaS applications Ability to clearly communicate root cause and issue resolution Experience working with ticketing platforms and support SLAs Preferred Experience Experience serving as a Level 2 support resource with ownership of incident triage, issue resolution, escalation management, and root cause analysis in a production environment.

Experience supporting Cornerstone On Demand or similar learning management systems (LMS); CPE certification; content management platforms. Experience troubleshooting user identity, authentication, and single sign-on (SSO) issues. Experience supporting API-based integrations and data synchronization processes. Experience supporting iOS and Android mobile applications Educational qualifications: Bachelor’s degree in computer science, IT, or related field.

Work experience 1 – 3 Years relevant work experience