Digital Operations & Technology Senior Specialist

HEMFA is seeking a proactive and experienced Senior Digital Operations & Technology Specialist to support and enhance our digital infrastructure, Microsoft 365 environment, and IT operations while driving operational efficiency and digital transformation initiatives across the organization.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Minimum 3 years of experience in IT Operations, Systems Administration, Technical Support, or Digital Operations. Strong experience in Microsoft 365 Administration, including Microsoft Teams, Exchange Online, SharePoint Online, and Entra ID (Azure AD).

Experience in managing user accounts, permissions, and endpoint devices. Good knowledge of Windows Server, networking fundamentals, and cloud-based services. Familiarity with cybersecurity best practices, backup management, and business continuity procedures. Experience in supporting and maintaining business applications and digital workplace solutions.

Ability to coordinate with external technology vendors and service providers. Experience in process improvement, technology implementation, and operational optimization. Knowledge of Power Platform, Power Automate, or similar automation tools is an advantage. Strong analytical and problem-solving skills. Excellent communication, documentation, and stakeholder management skills.

Ability to work independently and manage multiple priorities in a fast-paced environment. Professional certifications such as Microsoft, Cisco, CompTIA, ITIL, or related certifications are an advantage.