Rep, Member Service

We want to invest in YOU! At BCU, we believe our success starts with our people, and we're committed to creating an environment where you can thrive through career growth opportunities, competitive benefits, workplace flexibility, and a collaborative culture. BCU is a not-for-profit, member-owned Credit Union with nearly $6 billion in assets and more than 370,000 members .

We provide easy, secure banking solutions that help people achieve financial freedom while serving employees and families of major Fortune 100 organizations and communities across northern Illinois, southern Wisconsin, Minnesota, and Puerto Rico. We're proud to be Certified™ by Great Place to Work® from March 2026 through March 2027 , reflecting our commitment to an inclusive culture where employees feel valued, supported, and empowered.

Click HERE to read more. Looking for a great place to work? Let's talk. Click HERE to view our benefits website. S UMMARY Perform all member service-related functions in a timely and accurate basis. To effectively consult with members and prospective members on credit union products and services, and understand the importance of providing financial well-being solutions to all our members.

R OL E AN D R E S PONSIBILITIES Proficient in processing consumer loans from application to close with proven sales results. Interview members/prospective members to identify, consult and fulfill their present and future financial and lending needs. Process consumer loan applications, consult to close loans with ancillary products and service member loan requests.

Conduct all member service transactions. Build and maintain favorable member relations/relationships. Comply with internal and external regulations, policies and procedures. Responsible for the achievement of individual sales and service goals including consumer loan origination sales. Successfully complete all required registrations or certifications as needed.

Q UALIFICATIONS AN D E DUCATION R E Q UIREMENTS High School Diploma or equivalent. Minimum 2 years’ experience in financial Institution and or retail sales experience is preferred. Fully Bilingual (English & Spanish) Excellent verbal and written communication skills. Ability to multi-task, and to work well under pressure.

Excellent organizational skills. Teamwork oriented. Operate independently with minimum direction. Knowledge of Windows PC skills and thorough knowledge of relevant BCU computer systems. Excellent oral presentation skills. Availability to travel to other island areas if necessary. Our WHY is the reason we exist: To Empower People to Discover Financial Freedom.

What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU Click HERE to watch a short video to learn more about life at BCU! BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success.

We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes.

We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.